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Alert: Information on Telephone Scams Using Global Affairs Canada and Citizenship and Immigration Canada Aliases

Global Affairs Canada and Citizenship and Immigration Canada (CIC) have received a number of reports of a cross-Canada telephone scam. In these cases, the caller identifies themselves as a CIC or Global Affairs Canada officer looking for additional personal information from the victim and/or asking them to pay a fine immediately to avoid being deported.

In the most recent telephone scams, the caller attempted to scare individuals by citing laws the individual “violated” and threatening them with warrants for their arrest, jail time, loss of immigration status and/or deportation if a fine is not paid.

In other cases, the victims were asked to confirm or provide additional personal information, such as their date of birth, passport number, social insurance number (SIN), landing date, credit card numbers and/or bank account information.

CIC and Global Affairs Canada have effective practices in place to protect the confidentiality of client information.

You can find out more information about these fraudulent calls, and how to handle them, at

Anyone who receives a call of this nature should hang up immediately, contact their local police, and report the incident to the Canadian Anti-Fraud Centre (CAFC) by telephone at 1-888-495-8501, through the CAFC website or by email.

For more information on scams, to report deceptive telephone calls, or if personal or financial information has unwittingly been provided, please visit the website of the Royal Canadian Mounted Police.

CIC also provides tips on protecting yourself from fraud on its website.

Interested in contacting a Global Affairs Canada employee? Search the Government of Canada Employee Directory.

Services and programs contact information

If you have questions about a specific service, please use the following links to direct you to the right contacts. If you cannot find the service or program you are looking for, our Enquiries Service can assist you.

Note: Global Affairs Canada does not deal with immigration issues. Please go to Citizenship and Immigration Canada.

Authentication of documents




Education and youth



Call centre contact information

1-800-267-8376 (toll-free in Canada)
613-944-4000 (in the National Capital Region and outside Canada)

Facsimile: 613-996-9709

1-800-394-3472 (toll-free from the U.S. and Canada only)

Having trouble contacting us?

Global Affairs Canada has changed from its 30-year-old phone system to a new Voice over IP (VoIP)* or IP Telephone system. As a result, we now are using the new National Capital Region (NCR) area code “343”. All new Global Affairs Canada phone numbers in the NCR are now 343 with the new “203” prefix.

There may be cases where private telephone systems across Canada have not yet been programmed to recognize this new “343” area code and “203” prefix. If you have problems phoning us, please contact your local phone line provider and ask them to ensure that your phone system allows you to call 343-203 numbers. You may provide them with the phone number of +1-343-203-0100 as a test line; this is our voice mail line and it will be answered 24/7.

Email: Enquiry Service - On line form

Write to:
Enquiries Service (BCI)
Global Affairs Canada
125 Sussex Drive
Ottawa, ON
K1A 0G2

If you wish to receive documents by mail, do not forget to include your full postal address.