Service Standard for High-Volume Regulatory Authorization: Import and Export Permits for Controlled Goods under the Export and Import Permits Act

Application for Export and Import Permits Automatically Processed within EICS and EXCOL

Service standard

Non-routed permit applications will be processed within 15 minutes of the time of application provided there is no problem with the application. This includes 10 minutes for processing and 5 minutes to transfer import permits to the ACROSS system used by the Canada Border Services Agency. The response messages will be transmitted to the originator as soon as they are available.

Export Permit Application for Logs: Export permit applications that are processed by EXCOL, that is, those permit applications that list only one federal boom, will automatically be processed once the application is received.

Broader service standards related to applications for export and import permits are published on the Foreign Affairs, Trade and Development Canada website at the following address: http://www.international.gc.ca/controls-controles/about-a_propos/service.aspx?view=d

Performance target

The target for achieving these standards is set at 90 percent.

Performance information

Departmental performance for the service standards set out above for the 2016-17 year was 99.70 percent.

Departmental performance for the service standards set out above for the 2015-16 year was 100 percent.

Departmental performance for the service standards set out above for the 2014-15 year was 100 percent.

Departmental performance for the service standards set out above for the 2013-14 year was 96 percent.

Information regarding annual performance against these service standards will be posted on the Export and Import Controls section of the Foreign Affairs, Trade and Development Canada website and is also available in the annual Departmental Performance Reports available at: http://www.international.gc.ca/department-ministere/plans/index.aspx?lang=eng

Applying for an import or export permit for controlled goods

Information on how to apply for import or export permits for controlled goods is published on the Foreign Affairs, Trade and Development Canada website at the following address: http://www.international.gc.ca/controls-controles/prod/index.aspx

For any issues, questions or concerns please contact:

Export and Import Control System Help Desk at EICS Call Centre
Administration and Technology Services
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa, Ontario, K1A 0G2

Telephone: 613-944-1265
Toll-free: 1-877-808-8838
Facsimile: 613-992-9397
Email: eics.scei@international.gc.ca
Webpage: http://www.international.gc.ca/controls-controles

Service feedback

For any issues, questions or concerns related to service please see the contact information as set out above. 

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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