Service Standard for High-Volume Regulatory Authorization: Import and Export Permits for Goods and Technology Controlled under the Export and Import Permits Act

Applications for International Import Certificates

Service standard

Applications for international import certificates for applicants who have properly completed the application and have provided all supporting documentation (if required), will be processed within 10 business days.

Broader service standards related to applications for export and import permits are published on the Foreign Affairs, Trade and Development Canada website at the following address: http://www.international.gc.ca/controls-controles/about-a_propos/service.aspx?view=d

Performance target

The target for achieving this standard is set at 90 percent.

Performance information

Departmental performance for the service standards set out above for the 2016-17 year was 93.60 percent.

Departmental performance for the service standards set out above for the 2015-16 year was 94.70 percent.

Departmental performance for the service standards set out above for the 2014-15 year was 97.70 percent.

Departmental performance for the service standards set out above for the 2013-14 year was 93.1 percent.

Information regarding annual performance against these service standards will be posted on the Export and Import Controls section of the Foreign Affairs, Trade and Development Canada website and is also available in the annual Departmental Performance Reports available at: http://www.international.gc.ca/department-ministere/plans/index.aspx?lang=eng

Applying for an International Import Certificate

Information on how to apply for an international import certificate is published on the Foreign Affairs, Trade and Development Canada website at the following address: http://www.international.gc.ca/controls-controles/about-a_propos/impor/IIC.aspx?menu_id=14&view=d

For any issues, questions or concerns please contact:

Export Controls Division
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa, Ontario, K1A 0G2

Telephone: 613-996-2387
Facsimile: 613-996-9933
E-mail address: TIE.reception@international.gc.ca
Webpage: www.exportcontrols.gc.ca

Or

Export and Import Control System Help Desk at EICS Call Centre
Administration and Technology Services
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa, Ontario, K1A 0G2

Telephone: 613-944-1265
Toll-free: 1-877-808-8838
Facsimile: 613-992-9397
Email: eics.scei@international.gc.ca
Webpage: http://www.international.gc.ca/controls-controles

Service feedback

For any issues, questions or concerns related to service please see the contact information set out above.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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