Service Standard for High-volume Regulatory Authorization: Applications for Softwood Lumber Permits

Applications for Softwood Lumber Permits

Service standard

Export permit applications that are automatically redirected (routed) to the bureau's officers or which have been flagged for an officer's review by the applicant, and when no additional information or documentation is required, will be processed within 4 business hours.

Export permit applications which cannot be completed electronically will be reviewed promptly. Applicants will be advised of any necessary supporting documentation or additional information within 4 business hours; any outstanding issues will be resolved as expeditiously as possible.

Broader service standards related to applications for export and import permits are published on the Foreign Affairs, Trade and Development Canada website at the following address:  http://www.international.gc.ca/controls-controles/about-a_propos/service.aspx?view=d

Performance target

The target for achieving these standards is set at 90 percent.

Performance information

Departmental performance for the service standards set out above for the 2016-17 year was 96.67 percent.

Departmental performance for the service standards set out above for the 2015-16 year was 96.30 percent.

Departmental performance for the service standards set out above for the 2014-15 year was 99.37 percent.

Departmental performance for the service standards set out above for the 2013-14 year was 94.60 percent.

Information regarding annual performance against these service standards will be posted on the Export and Import Controls section of the Foreign Affairs, Trade and Development Canada website and is also available in the annual Departmental Performance Reports available at: http://www.international.gc.ca/department-ministere/plans/index.aspx?lang=eng

Applying for a Softwood Lumber Export Permit

Information on how to apply for an export permit for Softwood Lumber Products and process requirements for applications are published in the  Notice to Exporters Number 143 on the Foreign Affairs, Trade and Development Canada website at the following address:

http://www.international.gc.ca/controls-controles/softwood-bois_oeuvre/notices-avis/143.aspx?lang=eng&view=d

For any issues, questions or concerns please contact:

Softwood Lumber Division (TNC)
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa, Ontario, K1A 0G2

Telephone: 613-944-2167 (Hot Line)
Facsimile: 613-944-1452
E-mail address: softwood.boisdoeuvre@international.gc.ca
Web Page: Softwood Lumber

Or

Export and Import Control System Help Desk at EICS Call Centre:
Administration and Technology Services
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa, Ontario, K1A 0G2

Telephone: 613-944-1265
Toll-free: 1-877-808-8838
Facsimile: 613-992-9397
Email: eics.scei@international.gc.ca
Webpage: http://www.international.gc.ca/controls-controles

Service feedback

For any issues, questions or concerns related to service please see the contact information set out above.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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