Library Services for the Public
The library is committed to providing quality service to all clients. The library is open during the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday (excluding statutory holidays).
Effective April 2012 all non–DFAIT visitors to the Jules Léger Library will require a visitor's pass. To obtain a pass, please register at the commissionaire's desk located in the Main Lobby of the L.B.Pearson Building (125 Sussex Drive, Ottawa). Valid identification is required.
If you have any questions, please contact our Reference Desk at 613-992-6150 or by email.
Interlibrary loan services to the public
The library does not loan material directly to non–departmental clients. However, non–departmental clients wishing to borrow items from the library's circulating collection can make arrangements for an interlibrary loan through their own library and are welcome to use the library catalogue to locate relevant titles and call numbers.
The Reference Desk staff makes every effort possible to fulfill incoming interlibrary loan requests as soon as they are received from the requesting library. During the construction period some delays may occur.
Retired departmental staff and members of the diplomatic corps
The library will loan material directly to retired departmental staff as well as to members of the diplomatic corps posted in Ottawa. Members of the diplomatic corps must present their diplomatic passport or employee identification card to the Reference Desk staff. In all cases those wishing to borrow from the library must be registered users and have a patron record account set up in the automated system.
The library does not offer an interlibrary loan service to members of the diplomatic corps posted in Ottawa, nor does it process requests on behalf of missions abroad. For such requests, they should contact the National Library of Canada by e–mail, by telephone at 613-996-7527 or by fax at 613-996-4424.
It is also possible for the Reference Desk staff to make arrangements to borrow work–related items from other libraries on behalf of retired staff of the Department.
Reference Desk staff can usually begin processing inter–library loan requests the same day that they are received. Material can usually be obtained within 48 hours if the lending institution is in the National Capital Region. Otherwise, it usually takes 5 to 10 days depending upon the availability of the requested material. For urgent requests Reference Desk staff can often make special arrangements for a rush service. Contact the Reference Desk staff for details (telephone: 613-992-6150).
The library does not process interlibrary loan requests on behalf of missions. (see the Mission Staff section). The same applies for members of the diplomatic corps posted in Ottawa from other countries.
Reference and research services
Reference services are available to Canadian and foreign clients conducting research in the subject areas mandated to the department such as foreign affairs and international trade.
All reference requests can be submitted through our "Ask a Librarian" form, which will direct your inquiries to the Reference desk.
Every effort will be made to provide you with the information you need in a timely manner. The Library endeavours to respond to research inquiries within 24 to 48 hours of receipt.
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