Published by International Trade Canada
Tel.: 1 800-267-8376 (toll free in Canada)
or (613) 944-4000 (in the National Capital Region and outside Canada)
Fax: (613) 996-9709
TTY for the Deaf: (613) 944-9134
NAFTA Diagnostic Tool
A tool designed to provide Canadians with:
Trade Commissioner Service
Contact us by phone 1 800-551-4946 or (613) 944-4946 in Ottawa
Travel Information and Country Travel Reports
These publications and reports are available for free on-line or can by ordered from the Enquiries Service. Country reports can also be accessed by telephone by calling 1 800-267-6788 (in Canada and the U.S.) or (613) 944-6788.
Tel.: (613) 996-8885 (call collect from abroad)
Automated Customs Information Service
Tel.: 1 800-461-9999 (in Canada) or (204) 983-3500 or (506) 636-5064
Information for exporters
Canada Revenue Agency (CRA)
International Tax Services Office
For Individuals: 1 800-959-8281 (English)
1 800-959-7383 (French)
For Business: 1 800-959-5525 (English)
1 800-959-7775 (French)
Citizenship and Immigration Canada (CIC)
CIC Call Centre
Tel.: 1 888-242-2100 (in Canada)
Hearing impaired, with text telephone, can access the TTY Service at 1 888-576-8502 (in Canada, from 8 a.m. to 4 p.m.)
Tel.: 1 800-567-6868 (in Canada)
Montreal (514) 283-2152
Ottawa-Gatineau (819) 994-3500
Toronto (416) 973-3251
Vancouver (604) 586-2500
Canadian Government Offices in the United States (This link opens a new window)
Canadian Government Offices in Mexico Assistance and information may be sought in Mexico from the Consular Section of the Canadian Embassy and Canadian consulates throughout the country. When calling these offices from within Mexico, you must dial 01 before the area code and number; when calling from outside Mexico, you must dial country code 52 beforehand.
U.S. Government Offices in Canada (This link opens a new window)
The U.S. Department of State maintains a number of diplomatic offices in Canada. The Embassy is located in Ottawa, and there are consulates general in Calgary, Halifax, Montreal, Quebec City,
Toronto and Vancouver. Each has U.S. consular officers available to help you with problems. Or consult the Embassy Web site and select “Traveling to the U.S.A.?’.
U.S. Entry Waivers
Canadian citizens requiring waivers to enter the United States should call the U.S. Department of Homeland Security's Citizenship and Immigration Services (USCIS) office serving their area:
Waiver application forms are also available from any land port of entry to the United States or can be ordered by mail from the U.S. Embassy in Ottawa. Call the Embassy at 1 800-283-4356 or (613) 238-5335, press 2 for the menu and select U.S. Immigration. Follow the voice mail instructions to receive a package by mail.
For answers to questions about waivers, members of the general public may call the U.S. Department of Homeland Security’s Citizenship and Immigration Services (USCIS) office in Buffalo at (716) 551-4741, ext 6810, on Friday mornings from 8 a.m. to 12 noon.
For general information, members of the public may call the U.S. Department of Homeland Security's Citizenship and Immigration Services (USCIS) office in Buffalo at (716) 551-4741, ext. 4101, on Monday,Wednesday and Friday mornings from 8 a.m. to 10 a.m., or consult the USCIS Web site. If you have questions about your immigration status, you may contact U.S. Department of Homeland Security’s Citizenship and Immigration Services (USCIS) offices in:
For marriage or immigration information, call 1 900-451-6330 (recording) or 1 900-451-2778 (to speak to a visa specialist). There is a fee for these calls. You may also consult the USCIS Web site.
Entry Under NAFTA
There are free trade specialists at the U.S. ports of entry listed below who may be able to give you detailed information and the necessary documentation you require. However, the specialists cannot guarantee the admission of any applicant.
The office of the U.S. Customs and Border Protection Attaché is located at the U.S. Embassy in Ottawa and may be contacted as follows:
Embassy of the United States of America
U.S. Customs and Border Protection Attaché
P.O. Box 866, Station B
Ottawa, ON K1P 5T1
Tel.: 1 800-283-4356 or (613) 238-5335, ext. 322
U.S. Customs and Border Protection preclearance stations in Canada can be contacted at the following numbers:
In the United States, U.S. Customs and Border Protection can be contacted at the following border points:
U.S. Tax Information
For information on U.S. tax laws and regulations as they may affect Canadians, contact:
Mexican Government Offices in Canada