Cross Border Movement of Business Persons

Temporary Entry into the United States and Mexico under the North American Free Trade Agreement

A Guide for Canadian Businesspersons

Published by International Trade Canada

7. Additional Information

Canada

Department of Foreign Affairs and International Trade Canada

Enquiries Service

Tel.: 1 800-267-8376 (toll free in Canada)
or (613) 944-4000 (in the National Capital Region and outside Canada)
Fax: (613) 996-9709
TTY for the Deaf: (613) 944-9134
E-mail: enqserv@international.gc.ca

NAFTA Diagnostic Tool - A tool designed to provide Canadians with:
  • Customized reports outlining the basic information they need to know before they attempt to enter the United States and Mexico under the NAFTA
  • Customized assessments of why they may have been denied entry under the NAFTA and,
  • A reporting mechanism providing access to experts within International Trade Canada regarding their border experience

Trade Commissioner Service
Contact us by phone 1 800-551-4946 or (613) 944-4946 in Ottawa

Consular Affairs Bureau

General:

Tel.: 1 800-267-6788 (in Canada and the U.S.)
or (613) 944-6788
E-mail: voyage@international.gc.ca
TTY: 1 800-394-3472 (in Canada and the U.S.) or (613) 944-1310

Travel Information and Country Travel Reports
These publications and reports are available for free on-line or can by ordered from the Enquiries Service. Country reports can also be accessed by telephone by calling 1 800-267-6788 (in Canada and the U.S.) or
(613) 944-6788.

Consular Emergencies:

Tel.: (613) 996-8885 (call collect from abroad)
E-mail: sos@international.gc.ca

Canada Border Services Agency (CBSA)

Automated Customs Information Service
Tel.: 1 800-461-9999 (in Canada) or (204) 983-3500 or (506) 636-5064
Information for exporters

Canada Revenue Agency (CRA)
International Tax Services Office
For Individuals: 1 800-959-8281 (English)
1 800-959-7383 (French)
For Business: 1 800-959-5525 (English)
1 800-959-7775 (French)

Citizenship and Immigration Canada (CIC)
CIC Call Centre
Tel.: 1 888-242-2100 (in Canada)
Hearing impaired, with text telephone, can access the TTY Service at 1 888-576-8502 (in Canada, from 8 a.m. to 4 p.m.)

Passport Office
Tel.: 1 800-567-6868 (in Canada)
Montreal (514) 283-2152
Ottawa-Gatineau (819) 994-3500
Toronto (416) 973-3251
Vancouver (604) 586-2500

Canadian Government Offices in the United States (This link opens a new window)

Canadian Government Offices in Mexico Assistance and information may be sought in Mexico from the Consular Section of the Canadian Embassy and Canadian consulates throughout the country. When calling these offices from within Mexico, you must dial 01 before the area code and number; when calling from outside Mexico, you must dial country code 52 beforehand.

  • Location: Mexico City
    Phone & Fax Number: Tel.: 52 (55) 5724-7900; toll-free (within Mexico): 01 800-706-2900 Fax: 52 (55) 5724-7943
    E-mail: mxico@international.gc.ca
  • Location: Acapulco
    Phone & Fax Number: Tel.: 52 (744) 484-1305, 481-1349 Fax: 52 (744) 484-1306
    E-mail: acapulco@canada.org.mx
  • Location: Cancún
    Phone & Fax Number: Tel.: 52 (998) 883-3360, 3361 Fax: 52 (998) 883-3232
    E-mail: cancun@canada.org.mx
  • Location: Guadalajara
    Phone & Fax Number: Tel.: 52 (33) 3615-6270, 3615-6215, 3615-6266, 3616-5642 Fax: 52 (33) 3615-8665
    E-mail: gjara@international.gc.ca
  • Location: Mazatlán
    Phone & Fax Number: Tel.: 52 (669) 913-73-20 Fax: 52 (669) 914-66-55
    E-mail: mazatlan@canada.org.mx
  • Location: Monterrey
    Phone & Fax Number: Tel.: 52 (81) 8344-32-00, 8344-27-53, 8344-29-06, 8344-29-61, 8345-9105, 8345-9045 Fax: 52 (81) 8344-30-48
    E-mail: mxicomntry@international.gc.ca
  • Location: Oaxaca
    Phone & Fax Number: Tel.: 52 (951) 513-3777 Fax: 52 (951) 515-2147
    E-mail: oaxaca@canada.org.mx
  • Location: Puerto Vallarta
    Phone & Fax Number: Tel.: 52 (322) 222-5398, 223-0858 Fax: 52 (322) 222-3517
    E-mail: vallarta@canada.org.mx
  • Location: San José del Cabo
    Phone & Fax Number: Tel.: 52 (624) 142-4333 Fax: 52 (624) 142-4262
    E-mail: loscabos@canada.org.mx
  • Location: Tijuana
    Phone & Fax Number: Tel.: 52 (664) 684-04-61 Fax: 52 (664) 684-03-01
    E-mail: tijuana@canada.org.mx

U.S.A.

U.S. Government Offices in Canada (This link opens a new window)

The U.S. Department of State maintains a number of diplomatic offices in Canada. The Embassy is located in Ottawa, and there are consulates general in Calgary, Halifax, Montreal, Quebec City,
Toronto and Vancouver. Each has U.S. consular officers available to help you with problems. Or consult the Embassy Web site and select “Traveling to the U.S.A.?’.

U.S. Entry Waivers

Canadian citizens requiring waivers to enter the United States should call the U.S. Department of Homeland Security's Citizenship and Immigration Services (USCIS) office serving their area:

  • Calgary: (403) 221-1730
  • Edmonton: (780) 890-4486
  • Montreal: (514) 631-2097
  • Ottawa: (613) 523-2105
  • Toronto: (416) 929-6011
  • Vancouver: (604) 278-3360
  • Winnipeg: (204) 783-2340

Waiver application forms are also available from any land port of entry to the United States or can be ordered by mail from the U.S. Embassy in Ottawa. Call the Embassy at 1 800-283-4356 or (613) 238-5335, press 2 for the menu and select U.S. Immigration. Follow the voice mail instructions to receive a package by mail.

For answers to questions about waivers, members of the general public may call the U.S. Department of Homeland Security’s Citizenship and Immigration Services (USCIS) office in Buffalo at (716) 551-4741, ext 6810, on Friday mornings from 8 a.m. to 12 noon.

U.S. Immigration

For general information, members of the public may call the U.S. Department of Homeland Security's Citizenship and Immigration Services (USCIS) office in Buffalo at (716) 551-4741, ext. 4101, on Monday,Wednesday and Friday mornings from 8 a.m. to 10 a.m., or consult the USCIS Web site. If you have questions about your immigration status, you may contact U.S. Department of Homeland Security’s Citizenship and Immigration Services (USCIS) offices in:

  • Champlain, NY: (518) 298-7900 (NAFTA; status enquiries on waivers)
  • Massena, NY: (315) 764-0310 (NAFTA)
  • Ogdensburg, NY: (315) 393-0770
  • Ottawa Airport: (613) 523-2105 (10:30 a.m. and 2:00 p.m., otherwise a recording)
  • Peace Bridge, Buffalo, NY: (716) 885-3367
  • Rainbow Bridge, Niagara Falls, NY : (716) 282-3141
  • Thousand Islands, NY: (315) 482-2681

For marriage or immigration information, call 1 900-451-6330 (recording) or 1 900-451-2778 (to speak to a visa specialist). There is a fee for these calls. You may also consult the USCIS Web site.

Entry Under NAFTA

There are free trade specialists at the U.S. ports of entry listed below who may be able to give you detailed information and the necessary documentation you require. However, the specialists cannot guarantee the admission of any applicant.

  • Albany, NY: (518) 472-7140
  • Blaine,WA: (206) 332-8511
  • Buffalo, NY: (716) 885-3367
  • Calais, ME: (207) 454-2546
  • Calgary, AB: (403) 221-1728
  • Champlain, NY: (518) 298-8433
  • Derby Line, VT: (802) 454-3316
  • Detroit, MI: (313) 568-6019
  • Eastport, ID: (208) 267-2183
  • Edmonton, AB: (780) 890-4489
  • Grand Portage, MN: (218) 475-2494
  • Highgate Springs, VT: (802) 868-3349
  • Houlton, ME: (207) 945-0041
  • Int’l Falls, MN: (218) 283-8611
  • Jackman, ME: (207) 668-3151
  • Madawaska, ME: (207) 728-4565
  • Niagara, NY: (716) 282-3141
  • Norton, VT: (802) 822-5217
  • Noyes, MN: (218) 823-6291
  • Oroville,WA: (509) 476-3132
  • Port Huron, MI: (810) 982-0493
  • Portal, ND: (701) 926-4221
  • Richford, VT: (802) 848-7766
  • Sault Ste. Marie, ON: (906) 632-8822
  • Sumas,WA: (206) 988-4781
  • Sweetgrass, MT: (406) 335-2911
  • Thousand Island, NY: (315) 482-2681
  • Toronto, ON: (905) 676-2563
  • Van Buren, ME: (207) 868-2202
  • Vanceboro, ME: (207) 788-3813
  • Vancouver, BC: (604) 278-2520
  • Winnipeg, MB: (204) 783-5747

Offices of U.S. Customs and Border Protection (CBP)

The office of the U.S. Customs and Border Protection Attaché is located at the U.S. Embassy in Ottawa and may be contacted as follows:

Embassy of the United States of America
U.S. Customs and Border Protection Attaché
P.O. Box 866, Station B
Ottawa, ON K1P 5T1
Tel.: 1 800-283-4356 or (613) 238-5335, ext. 322

U.S. Customs and Border Protection preclearance stations in Canada can be contacted at the following numbers:

  • Calgary: (403) 221-1734
  • Edmonton: (780) 890-4515
  • Montreal: (514) 636-3859
  • Ottawa: (613) 523-8120
  • Toronto: (905) 676-2606
  • Vancouver: (604) 278-7422
  • Victoria: (250) 384-1894
  • Winnipeg: (204) 783-2062

In the United States, U.S. Customs and Border Protection can be contacted at the following border points:

  • Blaine,WA: (360) 332-5771
  • Buffalo, NY: (716) 551-5200
  • Calais, ME: (207) 454-3690
  • Champlain, NY: (518) 298-8347
  • Derby Line, VT: (802) 873-3489
  • Detroit, MI: (313) 226-6061
  • Highgate Springs, VT: (802) 868-2778
  • Houlton, ME: (207) 532-2131
  • Ogdensburg, NY: (315) 393-1390
  • Pembina, ND: (701) 825-6551
  • Sweetgrass, MT: (406) 335-2434
U.S. Tax Information

For information on U.S. tax laws and regulations as they may affect Canadians, contact:

  • United States Internal Revenue Office Tel.: (215) 516-2000
  • In the United States Tel.: 1 800-TAX-FORM (829-3676)
Useful Links

Mexico

Mexican Government Offices in Canada
Related Links

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