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Intercultural effectiveness

The Centre for Learning in Intercultural Effectiveness and International Assistance Policy supports the development of intercultural competencies to facilitate successful and sustainable international relations, and foster inclusive teams and organizations.

It focuses on supporting Global Affairs Canada programs and collaborating with individuals and groups from across government, non-governmental organizations, academic institutions and the private sector.

Consult the list of courses in the course catalogue.

To learn about terms and new concepts consult the intercultural glossary.

Course design and development services

The centre provides expertise in domestic and international projects and programs and can help your organization develop training and learning solutions. The scope ranges from needs analysis and project start-up to project implementation and evaluation by identifying the best approach for your unique requirements.

Services offered include the development and delivery of thematic workshops, classroom courses and online learning solutions.

Clients also benefit from an extensive network of subject matter experts and country resource persons who act as learning consultants, bringing specialized knowledge to the learning process.

The centre’s instructional designers and facilitators use adult education principles to provide meaningful and relevant training:

A listing of over 150 countries contains advice on key intercultural issues from a Canadian and local point of view.

A number of additional online courses and tools related to intercultural learning, diversity and inclusion, and country-specific cultural exploration are available to registered participants.

Publications

A Profile of the Interculturally Effective Person

Thomas Vulpe, Daniel Kealey, David Protheroe and Doug MacDonald

This ground-breaking study moves beyond such vague characteristics as "adaptability", "tolerance", and "sensitivity" to a detailed description of the actual behaviours exhibited by the interculturally effective person. A Profile of the Interculturally Effective Person is a comprehensive intercultural competency profile that is long overdue and a valuable addition to the library of HR professionals, trainers, and international managers.

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Cross-Cultural Effectiveness - A Study of Canadian Technical Advisors Overseas

Daniel J. Kealey, Ph.D.

Does previous overseas experience guarantee success? Is culture shock something to be avoided? Can you select for intercultural effectiveness? Can you train for intercultural skills? A seminal work in the intercultural field, Cross-Cultural Effectiveness' findings challenge commonly held beliefs about what it takes to be effective in living and working in a new culture. The study defines the interpersonal skills and pre-departure attitudes which are predictive of overseas success and links these to the practical issues of selection and training. Cross-Cultural Effectiveness, first published in 1990 and updated and revised for this 2001 edition, is a must read for anyone involved in the international and intercultural fields.

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Contact information

Telephone (toll free in Canada): 1-800-852-9211
Fax (toll free in Canada): 1-877-723-1604
Email: cultures@international.gc.ca

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