Submitting a Request for a Review and Mediation Process

What to know before submitting a request

There is no fee for submitting a request to the CSR Counsellor or for using our services.

Requesters must have tried to engage with the other party in some way before submitting a request to the CSR Counsellor. In the case of a project-affected person, group or community, normally they are first expected to have approached the company (by phoning or writing to them), or have used the company’s on-site grievance mechanism (if one exists).

Requesters must also express their commitment to engage in a constructive dialogue with the CSR Counsellor’s Office and eventually with the other party.

Issues to be addressed must be connected with the endorsed performance standards. The Office of the CSR Counsellor cannot accept requests that are about matters of host country law, Canadian law, international law, corruption of foreign public officials, or other criminal activities.

Ready to submit a request?

Complete and include with your submission the Request for Review and Mediation Form. You may submit additional information, but it is not necessary to do so.

Send your completed Form and any other documents by electronic or regular mail, or by fax. See our Contact Us page.

Note: All documents must be in English, French or Spanish. Requests in other languages will not be considered.

We will advise you if a request is incomplete and let you know what other information you need to provide to us.

Have any questions? Contact us.