Technological Platforms to Strengthen Public Sector Accountability and Citizen Engagement — Selected Initiatives

Centre Hospitalier de l'Université de Montréal (CHUM)

The Technological Platform for Civic Engagement and Improved Health Systems initiative ($3.7 million) aims to improve health care systems in Benin, Burkina Faso and the Democratic Republic of Congo (DRC) for women and those most in need, by improving citizen engagement and making public institutions more responsive to the needs and rights of citizens. The project incorporates the development of technologies to allow users to express their opinions about the health system, staff to register complaints, and decision-makers to better understand the needs of citizens.

Centre for International Studies and Cooperation (CECI)

The Sustainable Use of Technology for Public Sector Accountability initiative ($4.8 million) aims to close existing gaps between demand and supply of government services through the use of integrated technologies in Nepal. This project focuses in particular on women and marginalized groups by increasing their access to and skills in using technology, while also developing their leadership skills to effectively use integrated technologies to collectively voice their concerns and influence decision-making within local and national government structures.

Change for Children Association

The Technology for Sustainable Water Resource Governance initiative ($4 million) aims to enhance public participation in democratic processes, strengthen the ability of rural populations to hold their governments to account, and increase the responsiveness of public institutions with respect to water supply needs and sustainable management of water resources in Nicaragua. The project will disseminate tools (smart phones, data plans, and customized apps) to rural populations in the water scarce northwestern region of the country.

C2D Services

The Technologies for the Artisanal Sector in Mali initiative ($3.2 million) aims to increase the participation of citizens in democratic processes, with a focus on artisans, in particular women. The project seeks to increase women’s participation in the Fédération nationale des artisans du Mali (FNAM), Mali’s national federation of artisans, and includes the adaptation and introduction of information and communications technology tools to promote networking and information sharing within the artisanal sector.


The Technological Bridges for Citizen Engagement initiative ($2.8 million) aims to equip civil society organizations and youth leaders in the Middle East and North Africa, particularly in Jordan, Tunisia, Morocco and Egypt, with the tools and know-how to effectively use technology to broaden the spaces available to engage in democratic processes that promote transparency and human rights, as well as to hold public officials accountable. The project makes use of accessible information technology and seeks to develop the digital literacy skills required to understand and manage online information and tools.

Justice Education Society of British Columbia

The Technological Platforms for Enhanced Victim Services initiative ($3.7 million) aims to increase the responsiveness of public institutions to the diverse needs and rights of victims of crime in Guatemala, especially women and marginalized groups. Working with the government and civil society, the project will use technology to create an integrated approach to victim services that both improves service coordination and allows for the national collection of standardized information needed to assess the quality and extent of support received by victims across Guatemala.

Oxfam Canada

The Power Up: Women Shaping their Future with Technology initiative ($2.6 million) aims to empower citizens, particularly women and marginalized groups, in the province of Nusa Tenggara Barat, Indonesia, to engage in democratic decision-making processes, by improving their ability to access and understand information, and increasing their ability to demand improved government accountability. Innovative technology tools will be developed to provide information to stakeholders as well as to collect, analyze and share data on citizen demands. The project will apply its various strengthening strategies in the area of health specifically in order to address the issue of high-risk pregnancies.

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