Authentication of documents
Due to higher than normal volume, we are currently experiencing some delays in the processing of documents. Please allow up to 15 business days for your documents to be authenticated.
Authenticating a document is free. It proves that the signature, the position of an official and the seal on a certified document are genuine. Other jurisdictions or countries will recognize your authenticated document as a valid copy.
Authentication is also called legalization or apostille.
Authentication Request Form in PDF (eForms)
You need Adobe Reader 10 or higher to use forms in PDF format. Adobe Reader can be downloaded free from the Adobe website. It is available for Windows and Mac computers.
Opening PDF applications on our website
Some web browsers do not open PDF files in Adobe Reader. They use other software. If you have problems opening a PDF on our website, download the file to your own computer. To do this, follow the download instructions:
For PC users
- Right-click the link.
- Select "Save target as" or "Save link as."
- Choose the location on your computer where you would like to save the file.
- Select "Save."
For Mac users
- Press the Control (ctrl) key and click on the link.
- When the option menu appears, choose "Download link to disk" or "Download linked file."
Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
Then, open the file from your computer.
Opening PDFs on your computer
If you have downloaded a PDF and it is not opening properly, follow these instructions:
- Right click on the PDF.
- Select "Open with".
- Select "Choose program".
- Select "Adobe Acrobat Reader".
- Make sure to check the box that says "Always use this program to open these files".
- Select "OK".
If a PDF document opens up blank, or you get an error message, you can try opening the document using a different browser, or installing the newest version of Internet Explorer.
If you are having an issue in Chrome or Firefox, please refer to this Adobe Help article.
- Date Modified: