Request assistance: United States and Caribbean

Get help with passport, citizenship, document or consular assistance while outside Canada in the United States and the Caribbean.

Requests are processed from Monday to Friday (excluding holidays), 8:30 AM to 7:30 PM ET. For 24/7 emergency assistance, contact the Emergency Watch and Response Centre.

By submitting this request, you acknowledge that you have read and understood the Canadian Citizen Services Privacy Notice Statement.

Person requiring assistance

First name (required)

Last name (required)

Email (required)

This will be our primary way to communicate with you.

Phone number (including country code and area code)

We will only call you if we are unable to reach you by email or if there is an urgency to the enquiry

Location (required)

Location details (required)

Specify the province, state, and/or city

Request details

Category (required)

If you are a non-Canadian citizen who wants to enter Canada, you should contact Immigration, Refugees and Citizenship Canada.

Passport services

Citizenship services

Document services: Authentication and notarial services

Consular assistance: A Canadian abroad requiring support from the Government of Canada (serious injury, assault, arrested/detained, medical emergency, death)

Feedback

Other

Description (required)

Describe the nature of the enquiry. Contact local emergency services without delay if an individual is in imminent danger or requires urgent assistance. For more information on what we can do, consult Consular Services Provided by the Government of Canada.

Contact person (if different from above)

Name

Phone number (including country code and area code)

Date modified:: 2026-08-31

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Request assistance: United States and Caribbean

Person requiring assistance

Request details

Contact person (if different from above)