Cancellation Policy for International Affairs courses
The policy applies to registration to international affairs courses for participants from partner departments, non-governmental organizations and foreign governments on a cost-recovery basis.
- To avoid paying fees, you must request a cancellation more than 10 calendar days before the start of the course.
- If you request a cancellation less than 10 calendar days before the start of the course, you will be charged a fee.
The cancellation fee covers administrative costs and consultant fees.
The cancellation fee is $250 per day or $125 for a half day. Maximum amount is $500.
The cancellation fee is collected by the same method of payment used for the registration.
Personal Exceptional Circumstances
Personal exceptional circumstances are defined as illness or death in the family.
If you cancel a course or are unable to attend for reasons of illness or death in the family, you are responsible for notifying the Institute in writing (by email) before the end of the business day of the course. If you fail to notify the Institute by the end of the business day of the course, you will be charged the cancellation fee.
The Institute may accept replacements for its courses provided the individual meets established requirements for the course, that sufficient time is available for completion of any pre-course work and that the Institute is notified more than three business days before the start of the course.
In the event of discrepancies, the Institute will be responsible for determining whether requirements are met. If the requirements are not met, you will be charged the cancellation fee.
The Institute reserves the right to:
- cancel courses due to lack of participants or unforeseen circumstances
- change dates or locations of courses
- change its cancellation policy and its fees
If you have questions about the policy, you can contact our Client Relations team at Learning-Apprentissage@international.gc.ca