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About the National Contact Point for Responsible Business Conduct

What we do

Maintaining a National Contact Point is part of Canada’s commitment to further the effectiveness of the OECD Guidelines for Multinational Enterprises.

Canada’s National Contact Point:

Canada’s National Contact Point is one of Canada’s two dispute resolution mechanisms, as described in Responsible Business Conduct Abroad: Canada's Strategy for the Future.

Responsible business conduct abroad is a priority for Canada, including the promotion of guidelines and standards, anti-corruption, due diligence and dispute-resolution mechanisms.  

The Government of Canada expects Canadian companies operating abroad to adopt best practices and internationally respected guidelines on responsible business conduct. These include the United Nations Guiding Principles on Business and Human Rights (PDF) and the OECD Guidelines for Multinational Enterprises.


Canada’s NCP promotes awareness of the OECD Guidelines through: 

Dispute resolution

The NCP can review and help contribute to the resolution of complaints made against multinational enterprises operating in or from Canada, in any economic sector.

Complaints can be related to observance of any of the guidance outlined in the 11 chapters of the OECD Guidelines, including chapters dealing with:

Canada’s other dispute resolution mechanism, the Canadian Ombudsperson for Responsible Enterprise (CORE), is mandated to review complaints and offer informal mediation related to alleged human rights abuses arising from a Canadian company’s operations outside of Canada in the garment, mining, and oil and gas sectors.

If your complaint is relevant to mandates of both the NCP and CORE, you may submit it to either one of the organizations. The choice is yours. If you have questions about the respective mandates and procedures of the NCP and CORE, you can contact both organizations for additional information.

Overview of Closed Specific Instances, 2000 – present (PDF)


Canada’s National Contact Point is a committee comprising of 8 federal departments. Global Affairs Canada chairs the NCP, with Natural Resources Canada (NRCAN) as vice-chair. The six other member departments are:

The NCP Secretariat (housed in Global Affairs Canada) provides administrative support for the NCP. When reviewing complaints and developing recommendations for the NCP, the NCP Secretariat works with a working group of the NCP member departments. The composition of a working group can vary from case to case, including other federal departments depending on the nature of the issue.

For more information on the role and structure of Canada’s NCP, see our terms of reference.

Additional information on National Contact Points from the OECD can be found here: National Contact Points for Responsible Business Conduct.

Social partners

The National Contact Point regularly consults with its 3 Canadian social partners to inform its work:

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