Annual Report to Parliament on the Administration of the Access to Information Act 2022-2023

Table of Contents

• Introduction
  • Purpose of the Access to Information Act
  • Mandate of the Institution
• Organizational Structure
  • Part 2 - Proactive Publication
• Delegation Order
• Performance 2022-2023
  • Number of Requests
  • Active Requests Outstanding from Previous Reporting Periods
  • Extensions
  • Compliance Rate
  • Completion Time
  • Disposition of Completed Requests
  • Consultations from Other Institutions
  • Staffing
  • COVID-19 Impacts to Access to Information Operations
• Training and Awareness
• Policies, Guidelines, and Procedures
  • ATIP ADM Tasking
  • ATIP at the Executive Committee Meeting
  • HR Strategies
• Proactive Publication Under Part 2 of the ATIA
• Initiatives and Projects to Improve Access to Information
  • New ATIP Software
  • Open Government Departmental Outreach Initiatives
• Summary of Key Issues and Actions Taken on Complaints
• Active Complaints Outstanding from Previous Reporting Periods
• Fees and Costs
• Monitoring Compliance
  • Ongoing Reporting
  • Limiting Inter-institutional Consultations
  • Frequently Requested Types of Information
  • Right of Access in Contracts, Information Sharing Agreements, and Information Sharing Arrangements
  • Proactive Disclosure
• Annex A: Designation Order
• Annex B: Global Affairs Canada 2022-2023 Statistical Report
• Annex C: Global Affairs Canada 2022-2023 Supplemental Statistical Report

Introduction

We are pleased to table the Annual Report to Parliament on the administration of the Access to Information Act for fiscal year 2022-2023, as required under section 94 of the Act. Global Affairs Canada is not reporting on behalf of wholly owned subsidiaries or non-operational institutions.

This report is also prepared and tabled in accordance with section 20 of the Service Fees Act.

NOTE: The Department is referred to in this report as Global Affairs Canada (GAC). Its legal name, however, remains the Department of Foreign Affairs, Trade and Development, as set out in the Department of Foreign Affairs, Trade and Development Act.

Purpose of the Access to Information Act

The purpose of the Access to Information Act is to enhance the accountability and transparency of federal institutions in order to promote an open and democratic society and to enable public debate on the conduct of those institutions.

Part 1 of the Access to Information Act extends the present laws of Canada to provide a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific and that decisions on the disclosure of government information should be reviewed independently of government; and decision on the disclosure of government information should be reviewed independently of government.

Part 2 of the Access to Information Act sets out requirements for the proactive publication of information.

Mandate of the Institution

Global Affairs Canada, under the leadership of the Minister of Foreign Affairs; the Minister of Export Promotion, International Trade and Economic Development; and the Minister of International Development, is responsible for advancing Canada’s international relations, including:

• Developing and implementing foreign policy.
• Fostering the development of international law, international trade and commerce.
• Providing international assistance (encompassing humanitarian, development, and peace and security).
• Providing consular services for Canadians; and
• Overseeing the Government of Canada’s global network of missions abroad.

Global Affairs Canada manages Canada’s diplomatic and consular relations with foreign governments and international organizations, engaging and influencing international players to advance Canada’s political, legal and economic interests, including poverty reduction, the empowerment of women and girls, the promotion of a rules-based international order, international peace and security, human rights, inclusive and accountable governance, peaceful pluralism, inclusion and respect for diversity, and environmental sustainability.

In support of efforts to eradicate global poverty and contribute to a more peaceful, prosperous, and inclusive world, the department manages the majority of Canada’s international assistance. The department also leads coordinated Canadian responses to crises and natural disasters abroad, including the provision of needs-based humanitarian assistance.

Global Affairs Canada also manages Canada’s international platform—a global network of missions in approximately 110 countries that supports the international work of the department and partner departments, agencies, and co-locators.

To improve and maintain market access for Canadian businesses, Global Affairs Canada leads the negotiation of bilateral, plurilateral and multilateral trade agreements, the administration of export and import controls, as well as the management of international trade disputes. The Department also provides advice and services to help Canadian businesses succeed abroad and attract foreign direct investment to Canada, and supports international innovation, science, and technology.

The Department delivers consular services and provides travel information to Canadians.

It also supports global peace and stability and addresses international security threats such as terrorism, transnational organized crime and the proliferation of weapons, and materials of mass destruction.

Global Affairs Canada develops and implements policy and programming based on analysis of available evidence, including through consultation and engagement with Canadians and international stakeholders. The department is responsible for fostering the development of international law and its applications in Canada’s foreign relations.

The department’s legal responsibilities are detailed in the 2013 Department of Foreign Affairs, Trade and Development Act.

For more information on the ministers’ mandated commitments, see the ministers’ mandate letters.

Organizational Structure

The Access to Information and Privacy Protection (ATIP) Division is responsible for the administration of the Access to Information Act and the Privacy Act, including the processing of requests and consultations. The Director of the ATIP Division reports to the Corporate Secretary who, in turn, reports to the Deputy Minister of Foreign Affairs.

In 2022-2023, the ATIP Division had 70 Full-Time Equivalent (FTE) positions to fulfill the Department’s obligations under both the Access to Information Act and the Privacy Act. During the fiscal year, the ATIP Division was able to fill, on average, 48 of those 70 positions and relied on the services of up to 10 ATIP consultants.

The Access to Information and Privacy Division is led by a Director, who manages the teams that administer the Access to Information and Privacy Acts:

• The Operational Unit is managed by 4 Deputy Directors who head 1-2 processing teams. There are 7 Team Leaders who supervise processing teams. 1 Senior Advisor, 17 Analysts, and 7 consultants distributed throughout these teams. The Operational Unit is responsible for the processing and review of access, privacy, and consultation It also includes a team with dedicated resources to work on complaints, which processes legacy complaints and works closely to resolve them with the Office of the Information Commissioner and the Office of the Privacy Commissioner.

• The Privacy Policy Team is managed by 1 Deputy Director and includes 1 Team Leader, 5 Analysts, and 2 consultants who deal directly with privacy breaches, departmental complaints, privacy impact assessments (PIAs), and requests for privacy advice.

• The Policy and Governance Team is managed by 1 Deputy Director and includes 1 Senior ATIP Policy and Governance Advisor who coordinates process modernization, procedural updates, and departmental training.

• The Business Practices and Systems Unit is managed by 1 Deputy Director and includes 1 ATIP Systems Analyst, 3 Business Analysts and 4 Clerks who process incoming and outgoing ATIP correspondence, imaging services, technical support, and other administrative tasks.

• The Corporate Affairs Unit is managed by 1 Deputy Director and includes 1 Administrative Assistant and 1 consultant. This group is responsible for the oversight of the division’s human resources, budget management, and general administration.

All employees are working within a hybrid model, with telework from home and in-office presence at headquarters (125 Sussex Drive). Global Affairs Canada did not have any regional ATIP staff.

During the fiscal year 2022-2023, Global Affairs Canada did not have any service agreements pursuant to section 96 of the Access to Information Act.

Part 2 - Proactive Publication

During the reporting period, responsibility for proactive disclosure under Part 2 of the Access to Information Act was managed by several different departmental leads (see table below). No specific position or group monitored departmental compliance overall.

Delegation Order

Consistent with Section 95 of the Access to Information Act, the Minister’s authority is delegated to the Deputy Ministers, to the Corporate Secretary, to the Director of the ATIP Division, and to the Deputy Directors of the ATIP Division.

A copy of Global Affairs Canada’s signed Delegation Order is provided in Annex A.

Performance 2022-2023

Number of Requests

In 2022-2023, the Department received 1593 new requests for information under the Access to Information Act, an increase of 54% compared to the 2021-2022 fiscal year and an increase of 47% compared to the average of the previous three reporting periods. A total of 885 requests were carried over into this reporting period; 586 requests outstanding from the previous reporting period and 299 outstanding from more than one reporting period, for a total of 2478 active requests.

During the same reporting period, 1216 requests were completed; an increase of 15% compared to the 2021-2022 fiscal year and of 28% compared to the average of the previous three reporting periods. The rise in the number of completed requests, compared to 2020-2021, reflects a gradual normalization of access to the workplace that followed the first year of the pandemic, during which time access to the office was severely constrained.

The carry-over of active files at the end of fiscal year 2022-2023 was 1262.

Active Requests Outstanding from Previous Reporting Periods

At the end of reporting period, 39% of Global Affairs Canada’s outstanding requests from previous reporting period were still on time.

Extensions

During the reporting period, the Department took extensions on 833 out of the 1216 requests it closed. The reasons for extension include 288 extensions taken under section 9(1)(a) for interference with operations, 512 extensions invoked under section 9(1)(b) for required consultations, and 33 extensions taken under section 9(1)(c) for third party consultations.

Compliance Rate

The compliance rate is defined as the percentage of Access to Information requests that the Department responded to within the deadline required under the Act. In 2022-2023, the departmental compliance rate for Global Affairs Canada was 55%. This means that 45% of Access to Information requests received a response beyond the deadline. The compliance rate for the reporting period increased by 12 percentage points compared to the previous reporting period.

Completion Time

During the reporting period, the Department was able to close a total of 54 requests in 15 days or less (4%), 186 requests within 16-30 days (15%), 204 requests within 31-60 days (17%), 302 requests within 61-120 days (25%), 122 requests within 121-180 days (10%), 154 requests within 181-365 days (13%), and 194 requests took over 365 days to complete (16%).

Disposition of Completed Requests

Of the 1216 Access to Information requests closed in the 2022-2023 fiscal year, 182 were all disclosed (14.97%), 653 were disclosed in part (53.70%), 5 were all exempted (0.41%), 10 were all excluded (0.82%), 164 had no records in existence (13.49%), 3 were transferred (0.25%) and 199 were abandoned (16.37%).

Consultations from Other Institutions

Given its mandate and various responsibilities at the international level, the Department plays a key role under the Act on behalf of other institutions of the Government of Canada. Specifically, the Department consulted foreign governments and organizations on behalf of other federal government institutions when the latter needed to determine whether they could release records that originated abroad.

During the reporting period, the Department received 368 consultations from other government institutions (comprising over 23,327 pages) as well as 8 requests from other organizations (comprising 165 pages). Furthermore, the Department closed 439 consultation requests and reviewed 26,816 pages.

Of the consultation requests closed this fiscal year, 36 requests were closed in 15 days or less (8%), 40 requests within 16-30 days (9%), 57 requests within 31-60 days (13%), 58 requests within 61-120 days (13%), 67 requests within 121-180 days (15%), 70 requests within 181-365 days (16%), and 111 requests took over 365 days to complete (26%).

Staffing

In 2022-2023, the ATIP Division had approximately 33 Full-Time Equivalent (FTE) positions working on Access to Information requests. This represented a 18.3% decrease from the previous reporting period. The difference in headcount is undoubtedly due to departures and the difficulty of recruiting in a hybrid work context, which we are trying to overcome with the multiple recruitment exercises we have launched or are currently running.

COVID-19 Impacts to Access to Information Operations

In 2022-2023, Global Affairs Canada adopted the hybrid model and departmental officials were able to provide responsive records to requests made under the Access to Information Act, regardless of security classification. The ATIP office remained fully operational during the fiscal year 2022-2023 reporting period, as there were no significant impacts on ATIP performance attributable to COVID-19.

Training and Awareness

The ATIP Division continues to develop tools, guidance and training to ATIP Analysts, ATIP Liaison Officers and subject matter experts across Global Affairs Canada.

Again this fiscal year, the ATIP Division benefited from its Professional Development Program (PDP), which allows the Department to train and promote its ATIP Analysts from junior (PM-01) to senior (PM-05) levels. This long-standing program continues to be very successful in addressing recruitment, retention, and succession planning issues. The majority of the employees working in the division are already part of the PDP and are eligible for promotion to the next level once they meet the required objectives. The PDP aims to build a more robust ATIP capacity within Global Affairs Canada by “growing its own”, thereby addressing the shortage of Analysts and Team Leaders across the federal ATIP community.

A small team within the division provided ATIP training to 5 Junior ATIP Analysts. The training was composed of 3 sessions that lasted up to 2 hours each session and was divided as the following:

1. The A-to-Z process of ATIA and PA requests
2. Extension and Consultations under the ATIA and PA
3. Exemptions and Exclusions under the ATIA and PA

Training was given in small sessions (1-2 employees per session), providing participants with the opportunity to speak freely and ask any questions as they arose.

Along with internal coaching, the division also participated in training for other divisions within the Department. For example, the Blended Learning Program for Administrative/Executive Assistance at Headquarters educated 37 participants on privacy awareness and gave an overview of their obligations vis-à-vis the Access to Information Act. Furthermore, ATIP training was provided to 13 participants during the Foreign Service Executive Administrative Assistants (FSEAA) onboarding program.

Additionally, the ATIP Division provided the following training modules to GAC employees:

1. ATIP for Liaison Officers
2. ATIP for Reviewing Officers

Due to GAC’s rotational employee structure, ATIP training sessions were made available upon request and attendance varied between 1 to 42 employees. During the fiscal year, a total of 67 training sessions were delivered to approximately 700 Global Affairs Canada employees. Of these presentations, 65 were delivered virtually via the use of MS Teams and 2 training sessions were delivered in person.

In addition, 171 employees successfully completed an online interactive ATIP awareness tutorial during the reporting period, which was developed in collaboration with the Canadian Foreign Service Institute (CFSI).

The Policy and Governance Team continues to offer training to all employees of Global Affairs Canada to address the specific business and operational needs of the individual groups within the department.

Policies, Guidelines, and Procedures

ATIP ADM Tasking

Over the fiscal year, the ATIP Division at Global Affairs Canada gradually implemented the ATIP Assistant Deputy Minister (ADM) tasking model. The division used to rely on ATIP Liaison Officers working in the Director General office (DGO) to coordinate the retrieval of relevant records in response to requests made under the Access to Information Act and Privacy Act. Before implementing the initiatives, the ATIP Division had approximately 100 ATIP Liaison Officers across Global Affairs Canada. In an attempt to better identify subject matter experts within the department, the ADM tasking model encompasses a coordination role held by an Assistant Deputy Minister office (ADMO) Liaison Officer (LO). ADMO LOs coordinate a branch-wide ATIP response to the ATIP Division and are able to monitor compliance and backlog progress directly with their responsible DGOs.

GAC is composed of 16 branches (that are ADM-led) and 13 special bureaus (that are led by a Director General and/or report directly to a Deputy Minister). In September 2022, the ATIP Division piloted 5 branches and 5 special bureaus in its ADM tasking model. Following a successful pilot phase, the division onboarded an additional 5 branches and 8 special bureaus in December 2022. In January 2023, another 3 branches joined the new model. The final implementation phase is scheduled for the 2023-2024 fiscal year, where the remaining 4 branches will join the new structure.

Since its implementation, the Department has seen an increase in on-time tasking responses of 25% and tasking backlog by about 50%, reducing overall outstanding taskings from 811 to 410 by fiscal year end.

ATIP at the Executive Committee Meeting

During the fiscal year of 2022-2023, the Corporate Secretary of Global Affairs Canada overseeing the administration of the Access to Information Act made 3 appearances at GAC’s Executive Committee (EXCO) – June 14, 2022, September 15, 2022, and March 23, 2023. During appearances at EXCO the Corporate Secretary emphasized both the requirement to respond to ATIP requests in a timely fashion and the importance of reducing the backlog of ATIP taskings. In order to meet these goals, best practices were discussed, and achievable reduction targets were imposed on GAC’s ADMOs and special bureaus.

HR Strategies

The implementation of the hybrid work model proved beneficial for the retention of staff in the ATIP Division. However, recruitment of skilled analysts, at GAC as in other government institutions, remains a challenge, especially at the Senior Analyst level. Despite the challenges, there have been recent successes having onboarded 23 new employees in the 2022-2023 fiscal year. Staffing strategies included hiring a new Deputy Director within the division to manage a range of recruitment activities, including staffing processes, multi-level advertised processes, and participation in the recruitment efforts led by ATIP Community Development Office at TBS. The division also actively utilizes its Professional Development Program resulting in the promotions of 1 Senior Analyst and 2 Privacy Analysts, as well as 7 Team Leaders and Senior Advisors at the PM-05 level through its expanded program.

These initiatives have aided in the ATIP Division’s successes in the 2022-2023 fiscal year.

Proactive Publication Under Part 2 of the ATIA

The Department of Foreign Affairs, Trade and Development is a government institution for the purposes of Part 2 of the Access to Information Act.

The Department is subject to the following proactive publication requirements:

* The Department does not have an electronic verification system to confirm that these transactions were entered by the prescribed deadlines. Manual verification is the only means to verify that each transaction was posted within 30 days. GAC is exploring the means to verifying this electronically moving forward.

During the reporting period, Global Affairs Canada published its proactive publication requirements on the following websites:

1. Proactive disclosure | Open Government, Government of Canada
2. OpenGAC

Across Global Affairs Canada, standard operating procedures in place to meet proactive disclosure requirements. For example:

For travel and hospitality expenses (Sections 75, 76, 82, 83) the process is outlined on our internal Modus site which provides step-by-step instructions to assist all officials required to disclose their travel and hospitality expenses. In addition, the department’s Financial Operations and Systems Bureau sends a monthly reminder to all officials of their obligation to publish their expenses on time.

For contracts over $10,000 (Sections 77,86), a monitoring tool has been created in GAC’s Financial Administration System (SAP) to ensure that the data elements required for the disclosure. Monitoring is done on a monthly basis to ensure corrections can be made in time.

The Corporate Secretariat is updating the standard operating procedures for the publication of briefing note titles (Sections 74(b), 74(d)) and packages of briefing materials prepared by a government institution for a minister’s and deputy minister’s appearance before a committee of Parliament (88(b), 88(c)), as the department has faced challenges in meeting the proactive disclosure timelines for products with a significant amount of text. This is due to the added time required review materials for public release (i.e., by applying the principles of access to information); the imperative of translating materials accurately into both official languages, and the need to complete the HTML coding, and other accessibility requirements, for web publication. Global Affairs Canada is making efforts to improve proactive disclosure timelines in line with the requirements.

Finally, GAC is modernizing the platform used to gather and proactively disclose travel and hospitality expenses with a full launch anticipated in fall 2023. The new platform will publish data concurrently on the GAC and the Open Government websites, simplifying the tracking of proactive disclosure compliance moving forward and providing a single point of access for Canadians.

Initiatives and Projects to Improve Access to Information

New ATIP Software

The current case management software used to process requests is becoming obsolete and will no longer be supported by the vendor in the coming years. GAC is using this opportunity to replace the legacy software and leverage new technology such as artificial intelligence to increase efficiencies in their service delivery and to better handle the large volume of ATIP requests. Deployment of the new solution is anticipated for fiscal year 2025-2026.

During the reporting period, we have started the ATIP Online Request Service to communicate responsive records through the online portal, which enables us to provide faster responses to requesters while ensuring transmittal is done in a safe and secure manner.

Open Government Departmental Outreach Initiatives

Global Affairs Canada’s Data Management Division is responsible for coordinating and maximizing the release of departmental information and data on the TBS Open Government portal, as designated by the TBS Open Government Directive. Prior to May of 2022 GAC had 70 publications on the TBS Open Government portal, consisting of 50 datasets and 20 information assets that were mainly proactive disclosure reports. In 2022-2023, the Data Management team conducted an outreach exercise to introduce the mandate and highlight what was required to publish. The outreach exercise included 46 deck deliveries reaching almost 300 divisions (approximately 600 individuals at HQ and missions abroad). Since initial outreach, GAC has gone on to publish an additional 159 open information assets from 12 new divisions, bringing the total to 229 records on the portal – more than triple the original total. The Data Management Division’s work is ongoing as they continue to reach out to divisions utilizing a new targeted approach in identifying specific reports they may be unaware are suitable for the TBS Open Government portal.

Summary of Key Issues and Actions Taken on Complaints

During fiscal year 2022-2023, 84 complaints were made to the Office of the Information Commissioner of Canada regarding Access to Information requests to the Department. The reasons for the complaints were as follows:

Over the course of the reporting period, 98 complaints against the Department were closed. The findings on closed complaints were as follows:

The ATIP Division continues to operate a team dedicated to managing complaints from the Office of the Information Commissioner (OIC). This team serves as the primary point of contact between Global Affairs Canada and the OIC, working closely and collaboratively to strengthen relationships and improve Global Affairs Canada’s ATIP program performance.

Active Complaints Outstanding from Previous Reporting Periods

Fees and Costs

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution.

With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act.

Enabling authority: Access to Information Act

Fee payable: $5.00 application fee is the only fee charged for an ATI request.

Total Revenue: $5,630.00

Fees waived: In order to address requests that may produce a high volume of records, pertain to multiple subjects, or may result in a duplication of efforts, the Department separates pre-existing requests and waives additional application fees. In 2022-2023, the Department waived $2,335.00 for 467 requests.

In accordance with the Interim Directive on the Administration of the Access to Information Act (issued on May 5, 2016) and the changes to the Access to Information Act that came into force on June 21, 2019, Global Affairs Canada waived all fees prescribed by the Act and Regulation, other than the $5 application fee set out in paragraph 7(1)(a) of the Regulations.

Cost of operating the program: The ATIP divisional costs of administering the Access to Information Act in fiscal year 2022-2023 was $4,180,381. These costs are comprised of $2,723,339 in salaries and overtime, as well as operating costs totaling $1,457,042 which includes $1,257,132 in professional service contracts. These figures do not represent for the indirect costs associated with the overall processing throughout the department, including the salary costs of the time investment required by our subject matter experts for the retrieval and review of records, their approval authorities oversight, or our departmental liaisons.

Monitoring Compliance

Ongoing Reporting

The ATIP Division prepares and distributes a weekly statistics report to management that tracks the number of requests that were received and closed, as well as any emerging trends and performance statistics. The report also allows for comparison of workload and completion rates in relation to the previous year in order to identify changes in ATIP processing.

Additionally, an active tasking report is generated and posted to the intranet weekly to identify all current active taskings within the Department. This report is available for all offices of primary interest (OPIs) to view and lists all open taskings by bureau, highlighting late files.

New this fiscal year is the process of having the Director General and Corporate Secretary overseeing the administration of the Access to Information and Privacy Acts, send the ATIP Twice Monthly Performance Report to Deputy Ministers, Assistant Deputy Ministers, and Directors General, outlining the number of active taskings and compliance within each of the branches/special bureaus. The intent of this procedure is to sensitize senior management to the backlog of active taskings, thereby increasing compliance.

Finally, a weekly report is shared within the Department that includes summaries of upcoming Access to Information requests soon to be disclosed and facilitating the review of proposed release packages.

Limiting Inter-institutional Consultations

During the reporting period, the ATIP Division monitored superfluous inter-institutional consultations by having experienced ATIP Team Leaders oversee the relevant records before they were sent out for consultation. By doing so, ATIP Team Leaders were able to reduce the number of consultations sent to the other Government of Canada institutions and other organizations outside the Government of Canada, reducing the amount of time to process requests and not overburdening other departments with unnecessary consultations.

Frequently Requested Types of Information

Throughout fiscal year 2022-2023, Global Affairs Canada did not monitor or review frequently requested types of information for the purpose of making the information available by other means.

Right of Access in Contracts, Information Sharing Agreements, and Information Sharing Arrangements

Throughout fiscal year 2022-2023, Global Affairs Canada did not monitor or review supporting measures to ensure the right of public access is reflected in contracts, information sharing agreements and information sharing arrangements.

Proactive Disclosure

Throughout fiscal year 2022-2023, Global Affairs Canada did not formally monitor the institutions accuracy and completeness of proactively published information under Part 2 of the Act. Lead divisions managed their requirements independently, however no specific positions were identified as responsible for ensuring each proactive publication requirement was met.

Annex A: Designation Order

Annex B: Global Affairs Canada 2022-2023 Statistical Report

Statistical Report on the Access to Information Act

Name of institution: Global Affairs Canada

Reporting period: 2022-04-01 to 2023-03-31

Section 1: Requests Under the Access to Information Act

1.1  Number of requests

1.2  Sources of requests

1.3  Channels of requests

Section 2: Informal Requests

2.1 Number of informal requests

2.2  Channels of informal requests

2.3 Completion time of informal requests

2.4 Pages released informally

2.5 Pages re-released informally

Section 3: Applications to the Information Commissioner on Declining to Act on Requests

Section 4: Requests Closed During the Reporting Period

4.1 Disposition and completion time

4.2 Exemptions

* I.A.: International Affairs; Def.: Defence of Canada; S.A.: Subversive Activities

4.3 Exclusions

4.4  Format of information released

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats

4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests

4.5.3 Relevant minutes processed and disclosed for audio formats

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests

4.5.5 Relevant minutes processed and disclosed for video formats

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests

4.5.7 Other complexities

4.6 Closed requests

4.6.1  Requests closed within legislated timelines

• Number of requests closed within legislated timelines: 673
• Percentage of requests closed within legislated timelines: (%) 55.34539474

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

4.8  Requests for translation

Section 5: Extensions

5.1  Reasons for extensions and disposition of requests

5.2 Length of extensions

Section 6: Fees

Section 7: Consultations Received From Other Institutions and Organizations

7.1  Consultations received from other Government of Canada institutions and other organizations

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Section 8: Completion Time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services

8.2 Requests with Privy Council Office

Section 9: Investigations and Reports of finding

9.1 Investigations

9.2 Investigations and Reports of finding

Section 10: Court Action

10.1 Court actions on complaints

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 11: Resources Related to the Access to Information Act

11.1 Allocated Costs

11.2  Human Resources

Annex C: Global Affairs Canada 2022-2023 Supplemental Statistical Report

Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Name of institution: Global Affairs Canada

Reporting period: 2022-04-01 to 2023-03-31

Section 1: Capacity to Receive Requests under the Access to Information Act and the Privacy Act

1.1  Enter the number of weeks your institution was able to receive ATIP requests through the different channels.

Section 2: Capacity to Process Records under the Access to Information Act and the Privacy Act

2.1  Enter the number of weeks your institution was able to process paper records in different classification levels.

2.2  Enter the number of weeks your institution was able to process electronic records in different classification levels.

Section 3: Open Requests and Complaints Under the Access to Information Act

3.1  Enter the number of open requests that are outstanding from previous reporting periods.

3.2  Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.

Section 4: Open Requests and Complaints Under the Privacy Act

4.1  Enter the number of open requests that are outstanding from previous reporting periods.

4.2  Enter the number of open complaints with the Privacy Commissioner of Canada that are outstanding from previous reporting periods.

Section 5: Social Insurance Number

5.1  Has your institution begun a new collection or a new consistent use of the SIN in 2022-2023? No

Section 6: Universal Access under the Privacy Act

6.1  How many requests were received from confirmed foreign nationals outside of Canada in 2022-2023? 0