Report a technical problem or provide feedback: Authentication of documents portal
Technical difficulties
Contact us for help with technical difficulties: docs@international.gc.ca
Please include details of what action you were taking when you experienced technical difficulties and what the issue was. Attach screen captures of the issue if possible.
If you need to submit an authentication request and technical difficulties are preventing you from submitting your request using the triage portal, please follow the manual submission procedure.
Sending feedback about the online triage portal
If you experienced no technical issues but wish to send feedback or suggestions for improving the triage portal, please contact us: docs@international.gc.ca
Check processing times
The processing time for requests created through the triage portal or through a manual submission is the same. To check our current processing time, please visit our homepage.
Other ways to submit your authentication request
You can also submit an authentication request manually by following the instructions. You will need to submit a physical Authentication Request form with your request.
You must read the instructions carefully to confirm the requirements for your document.
If you submit your request manually by completing the Authentication Request form and you need to check the status of your request, you will have to use the manual status update request form.
Check the status of a request sent manually
If you submitted your authentication request manually by completing the Authentication Request form and you would like to check the status of your request, you may do so using the manual status update request form.
Contact us
If you have general questions, please visit our website (including the Frequently Asked Questions).
If you cannot find the answer online, contact us using the authentication services contact details.
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