Authentication services contact details
Our office may refuse to provide service to anyone showing behaviour deemed disrespectful, violent or abusive.
Our mailing address can be found in step 4. Send your document. Before submitting your request, please follow steps 1, 2, 3 and 4.
Email and phone number
- If you email us, pending review by one of our Information Officers you will receive an automated response with important information. Please note that our office deals with a high volume of calls and emails and that we are unable to respond to inquiries for which the answer appears on this website or in the email autoreply. As such, we would suggest you carefully read the information outlined in steps 1, 2, 3 and 4 on our website (including the Frequently asked questions and Statement in lieu of certificate of non-impediment to marriage abroad sections ) and in the autoreply as it may contain the information you are seeking.
- Checking the status of your request: Please do not use the email below to check the status of your request. Instead, please fill in the form found on the Check the status of your request page.
- Authentication Form: If you are having trouble opening the Authentication Form, please follow these instructions. Alternatively, if you email us, you will receive a second automated response that will include the form as an attachment.
Phone: 1-833-928-1551 (Voicemail available Monday to Friday from 9:00 am to 5:00 pm ET (except statutory holidays). If the information you are looking for cannot be found on this website, we will normally get back to you within seven business days.
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