Authentication of documents: 5. After you send your document

Coronavirus disease (COVID-19)

Closure: Due to the evolving situation regarding COVID-19, authentication services will be closed to the public until further notice. Our mail-in service will continue. Usual mail-in service standards may not apply. Your patience and understanding is appreciated.

On this page

Processing times

Delivery and pick-up in person

If you have more than 15 documents:

  • you will need to leave them with us
  • we will contact you when they are ready
  • you will need to return to pick them up

Our service standards (delivery and pick-up in person):

Number of documentsProcessing time
* We may ask you to pick up your documents later if we can't verify the signature right away.
** Our business days are from Monday to Thursday. It may take longer if we can't verify the signature.
15 or lessWhile you wait*
16 to 301 business day**
31 to 502 business days**
51 to 1003 business days**
More than 100Up to 5 business days**

Delivery and return by mail

Our service standard (by mail): 10 business days from the date we receive your documents.

It can take longer if:

  • we need to contact you with questions about your request
  • we don't have a specimen (that is, an example) of the signature on file (for example, because the document is old)

We will contact you if we can't authenticate your document.

How we count processing times

We count processing times from the day when we receive your documents in our office. Processing time doesn’t include mailing time. Please plan on up to 5 business days for your documents to reach us when you send them to us by regular mail, and up to 5 business days for the documents to reach you when we return them to you.

Warnings:

  • You must follow all our requirements and procedures. If you don't, we will return your documents by regular mail. We won't authenticate them.
  • We aren't responsible for lost documents, whether shipped by regular mail or by courier.
  • We can't track your documents during shipping.

We will not process your documents faster for any reason. There are no exceptions.

Check the status of your request sent by mail

If you have asked us to forward your documents to an embassy, consulate, or high commission, check the status of your documents with them first.

If you haven't received your documents back from our office after 20 business days, you can fill out the Authentication of Documents Status Request Form to request an update on the status of your request.

Related services and information

Where to find us

By mail:

Global Affairs Canada
Authentication Services Section (JLAC)
125 Sussex Drive
Ottawa, ON K1A 0G2
Canada

In person:

Authentication office
111 Sussex Drive
Ottawa, Ontario, Canada
1st floor (Follow the signs for JLAC- Authentication Services Section)

Date Modified: