Telephone directory and core services
Airport Courtesies and Overflight Clearances
National Airport Courtesy Program, Official Visits Division, Office of Protocol, (343) 203-3032
AirportCourtesies-CourtoisiesAeroportuaires@international.gc.ca
Overflight Clearances (State Flights, i.e. transportation of a dignitary on state business) (343) 203-2998
StateFlight-VoldEtat@international.gc.ca
Defense and Security Relations Division
Overflight Clearances (Military and Scientific Flights), (343) 203-3208
igr@international.gc.ca
General information
Address
Lester B. Pearson Building, Tower A
125 Sussex Drive, Ottawa, K1A 0G2
Telephone
343-203-3002 (Lucette Bertrand, Protocol Services Assistant)
After-hours operation number
613-996-8885
Fax: 613-943-1075
Email: xdc@international.gc.ca
Web site: www.international.gc.ca/protocol-protocole
Management
Deputy Chief of Protocol & Director, Diplomatic Corps Services
Yasemin Heinbecker: 343-203-3015
Deputy Director, Diplomatic Security and Outreach Programs
Bill McCrimmon: 343-203-3007
Deputy Director, Privileges, Immunities and Accreditation
Stéphane Henry: 343-203-3021
Core services
Programme for Heads of Missions
Email: xdc-hom@international.gc.ca
Coordinator, Programme for Heads of Missions
Sainthia Joseph: 343-203-0801
Services:
- Agréments – Ambassadors and High Commissioners
- Letters of appointment – Ambassadors and High Commissioners
- Arrivals and departures – Ambassadors and High Commissioners (first arrival and final departure only)
- Ceremonial – presentation of credentials for Heads of Missions
Privileges and Immunities
Email: xdc-pi@international.gc.ca
Services:
- Opening and closure of diplomatic missions and consular posts
- Acquisition, disposition and development of real estate property
- Reciprocal employment agreements
- Fiscal and customs and excise privileges
- Alcohol and tobacco, reciprocity and restrictions
- Diplomatic and consular bags, access to restricted areas in airport terminals, and other border / cross-border matters
- Statistical studies and reports
- Signing authority
- Importing a vehicle not manufactured to Canadian Safety Standards
- Request to establish balloting stations during a foreign elections in Canada
Accreditation
Email: xdc-accreditation@international.gc.ca
Manager, Accreditation and Registrar
Magdalena Molaire Calixte: 343-203-3018
Services:
- Processing of requests for accreditation and prorogation of accreditation, issuance of associated documents (acceptances, identification cards, etc.)
- Vehicle registration and driver’s licences (Province of Ontario only)
- Notifications of departure of foreign representatives
- Processing of requests for appointments of military attachés
- Opening of consular posts led by honorary consular officers and appointment process for honorary consular officers
- Appointments of Chargés d’Affaires a.i. to Canada
Immigration, Refugees and Citizenship Canada (IRCC) Liaison
Email: xdc-ircc@international.gc.ca
Senior Advisor and IRCC Liaison Officer
Iris Lui
Services:
- Requests for Temporary Tesident Visas (incoming foreign representatives and family members seeking entry into Canada to be accredited only)
- Requests for the employment of private domestic employees
- Requests for the employment of locally-engaged staff
- Liaison with IRCC and the Canadian Border Services Agency (CBSA)
Links:
Diplomatic Security and Safety
Email: security-liaison-securite.xdc@international.gc.ca
Diplomatic Security and Safety Liaison Officer (RCMP)
Mickael Dekker: 343-203-2976
Assistant, Diplomatic Security and Safety Liaison
William (Bill) Guerrero: 343-203-3013
Services:
- Liaison with the RCMP and other police forces and liaison with law enforcement agencies
- Liaison with community organizations
- Criminal procedures / prosecution
- Cases of spousal abuse / family violence
- Traffic violations and other infractions
- Security consultations – diplomatic missions and consular posts
- Firearms permits
- Diplomatic loading zones
- Date Modified: