Telephone directory and core services

Airport Courtesies and Overflight Clearances

National Airport Courtesy Program, Official Visits Division, Office of Protocol, (343) 203-3032

Overflight Clearances (State Flights, i.e. transportation of a dignitary on state business) (343) 203-2998

Defense and Security Relations Division
Overflight Clearances (Military and Scientific Flights), (343) 203-3208

General information

Lester B. Pearson Building, Tower A
125 Sussex Drive, Ottawa, K1A 0G2

343-203-3002 (Lucette Bertrand, Protocol Services Assistant)

After-hours operation number

Fax: 613-943-1075
Web site:


Deputy Chief of Protocol & Director, Diplomatic Corps Services
Yasemin Heinbecker: 343-203-3015

Deputy Director, Diplomatic Security and Outreach Programs
Bill McCrimmon: 343-203-3007

Deputy Director, Privileges, Immunities and Accreditation
Stéphane Henry: 343-203-3021

Core services

Programme for Heads of Missions


Coordinator, Programme for Heads of Missions
Sainthia Joseph: 343-203-0801


  • Agréments – Ambassadors and High Commissioners
  • Letters of appointment – Ambassadors and High Commissioners
  • Arrivals and departures – Ambassadors and High Commissioners (first arrival and final departure only)
  • Ceremonial – presentation of credentials for Heads of Missions

Privileges and Immunities



  • Opening and closure of diplomatic missions and consular posts
  • Acquisition, disposition and development of real estate property
  • Reciprocal employment agreements
  • Fiscal and customs and excise privileges
  • Alcohol and tobacco, reciprocity and restrictions
  • Diplomatic and consular bags, access to restricted areas in airport terminals, and other border / cross-border matters
  • Statistical studies and reports
  • Signing authority
  • Importing a vehicle not manufactured to Canadian Safety Standards
  • Request to establish balloting stations during a foreign elections in Canada



Manager, Accreditation and Registrar
Magdalena Molaire Calixte: 343-203-3018


  • Processing of requests for accreditation and prorogation of accreditation, issuance of associated documents (acceptances, identification cards, etc.)
  • Vehicle registration and driver’s licences (Province of Ontario only)
  • Notifications of departure of foreign representatives
  • Processing of requests for appointments of military attachés
  • Opening of consular posts led by honorary consular officers and appointment process for honorary consular officers
  • Appointments of Chargés d’Affaires a.i. to Canada

Immigration, Refugees and Citizenship Canada (IRCC) Liaison


Senior Advisor and IRCC Liaison Officer
Iris Lui


  • Requests for Temporary Tesident Visas (incoming foreign representatives and family members seeking entry into Canada to be accredited only)
  • Requests for the employment of private domestic employees
  • Requests for the employment of locally-engaged staff
  • Liaison with IRCC and the Canadian Border Services Agency (CBSA)


Diplomatic Security and Safety


Diplomatic Security and Safety Liaison Officer (RCMP)
Mickael Dekker: 343-203-2976

Assistant, Diplomatic Security and Safety Liaison
William (Bill) Guerrero: 343-203-3013


  • Liaison with the RCMP and other police forces and liaison with law enforcement agencies
  • Liaison with community organizations
  • Criminal procedures / prosecution
  • Cases of spousal abuse / family violence
  • Traffic violations and other infractions
  • Security consultations – diplomatic missions and consular posts
  • Firearms permits
  • Diplomatic loading zones